faqs

Solimar Wellness Spa is a full service day spa that offers a way to create and sustain health, beauty, and well being. Solimar’s calming environment, unique services, variety of products, and highly knowledgeable staff all come together to create your own personal retreat. Whether you are looking for a way to relieve the day to day stress, looking to explore the alternative healing arts, or wanting to beautify your body and spirit Solimar is the place for you to Be Well Now.

for your health

If you have any health issues or concerns, please feel free to speak to your technician and/or doctor. In addition, please inform Solimar if your are pregnant, nursing, recovering from a recent surgery, going through any radiation therapy, or have a serious medical condition. Your health and safety along, with our staffs’ health and safety, is our number one concern, so please inform us so we can best accommodate you. If unsure of treatments that can help certain conditions please book a "wellness consultation" to figure out what service will meet your needs best.

appointments

To reserve an appointment, please call well in advance. It is encouraged to make reservations for your next treatment at the end of your current treatment (ask about our pre-booking discount). Same day calls are very welcomed and we will do our best to accommodate your requests upon availability. If you have a technician, or technician gender preference, please let they Journey Coordinator making your reservation aware at time of booking. A credit card number will be required to hold all appointments, so please be prepared with that information when calling to make a reservation. (see also cancellation policy)

To make an appointment, please call us at 651.686.6686
You will soon also be able to book your appointments online.

Note: If you are pregnant, have an illness, or are seeking Solimar's services for your health, please inform the concierge when making your appointment or schedule a wellness consultation prior to making any service appointments so that we can provide the safest, most appropriate, caring, and effective services possible.

cancellation policy

Solimar respectfully requires a 24 hour cancellation notice in order to better serve our clients. (Groups of 5 or more we require a 7 day cancellation notice). When making a reservation, a credit card is required to hold all appointments. If not given appropriate cancellation time, Solimar reserves the right to charge 50% of services to the credit card holding the appointments. By providing Solimar with your credit card you are consenting to abide by our cancellation policy. Solimar Gift Cards can not be used to hold appointments.

For your protection, Solimar Gift Cards may not be used to hold appointments. By providing Solimar your credit card information, you are consenting to abide by our cancellation policy. No charges are ever made to your credit card until and unless an appointment is missed or not cancelled with the appropriate notice.

gift cards

A Solimar Gift Card is the perfect gift for birthdays, holidays, anniversaries, or any special occasion. There are three stress free ways to purchase a gift card for any denomination; online at solimarspa.com, over the phone at 651-686-6686, or from one of our Journey Coordinators at the front desk. Gift Cards can be used for any service or retail item, they can not be used to hold appointment times and they are non-refundable once purchased.

check in

Please arrive 15 minutes prior to appointment time, if new to our Spa please allow 20 minutes. We do require a health history form for all appointments, and other services may require further paperwork such as waxing consent, dosha questionnaire, and contact information. You will be provided with a robe, slippers or socks, and refreshments.

If you are going to be late for your appointment please contact us as soon as possible. We will do our best to accommodate you, however service times may be shortened or services may have to be rescheduled.

If you will be late for your appointment, please try to contact us. We will do our best to accommodate you, however, your service may have to be shortened or rescheduled. If it does have to be rescheduled, you will be charged a cancellation fee (50% of the service cost).

young adults and children

Solimar offers service for young adults 14 and older. Please make arrangements for your younger children so that you and other guests can fully relax during your visit. Certain services may require a parental consent signature prior to young adult receiving a service.

gratuity

Gratuities are always appreciated although not expected. If you would like to leave a tip you may do so with cash or add it to your service when checking out. As a reference only, a typical gratuity ranges from 15-25% of the cost of service received.

location

Solimar is conveniently located less than one mile east of Yankee Doodle or Pilot Knob Road and 35E in Eagan. One block south of Yankee Doodle Road and Lexington Avenue. Approximately one mile Southeast of 494 and 35E. Twenty minutes from downtown Minneapolis (via 62/55) and 15 minutes from downtown St. Paul (via 35E). Ten minutes from the Mall of America.

therapists/technicians

Our team of experienced and licensed skin care technicians, bodywork therapists, hair designers, make up artists, and nail care professionals, are ready to guide you on your Solimar beauty and wellness journey. Each Solimar employee is dedicated to working with you to customize a spa visit to meet your needs. To ensure this, we perform a thorough consultation as part of your initial visit to Solimar.

The staff at Solimar works as a team. You may request a particular staff member for your visit, or ask a journey coordinator to refer you to a Solimar staff member who will provide you with excellent service. However, if you do prefer a specific staff member, we do suggest that you pre-schedule your next service at checkout.

payment

We accept multiple forms of payment such as; Solimar Gift Cards, Spa Finder gift cards/certificates, Spa Wish certificates, Cash, Master Card, Visa, Discover, and American Express. Solimar does not accept personal or travelers checks, sorry for the inconvenience.

spa etiquette

Solimar guests are provided with a robe, socks or slippers, and a personal locker for you to secure your belongings. Please leave any valuables at home for which Solimar is not responsible for any lost or stolen items. Jewelry is best removed before going into services. Because your comfort and privacy are a priority, you may undress to your level of comfort for your services.

To fully enjoy your relaxation experience please leave all cell phones, audible pagers, and laptops at home or locked in your locker. To best serve you and other guests no cell phone use will be permitted in Oasis or treatment areas, we thank you in advance for your cooperation with this matter.

special occasions and groups

Solimar has hosted many memorable and relaxing events for a variety of groups. Groups of 5 or more have the option of booking out the entire spa, or our private events room, you may also choose to just relax in the Oasis at no cost. Lunch can be provided for you and your guests from Panera Bread or you may bring in your own refreshments. We do require a credit card to hold all groups along with a requirement of 7 days cancelation notice for any member of your group. Any service changes need to be made 7 days prior to appointments, those changes are subject to technician availability and can not always be accommodated. Please call and speak to one of our “Group Coordinators” for personalized options and rates. (a 20% gratuity will be added into your service fee for all technicians)

Because your comfort and privacy are our top priority, you may undress to your level of comfort for services. You will be draped at all times, and only the body part being worked on will be exposed.

Some services are done with clothing on (Acupuncture, Shiatsu, Cranio Sacral Therapy, Zero Balancing, and Auriculotherapy) so please remember to wear loose, comfortable clothing for those sessions.